At Coleshome, we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, we’re here to help. Please read our Refund and Returns Policy below for all the details.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by a proof of purchase or order confirmation
Please contact our customer service team at [email protected] before sending any items back. We will provide detailed instructions for the return process.
2. Refunds
Once your return is received and inspected, we will notify you by email.
If your return is approved, a refund will be issued to your original method of payment within 5–10 business days.
Please note:
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Shipping costs are non-refundable.
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If you receive a refund, the cost of return shipping (if applicable) may be deducted from your refund.
3. Exchanges
We only replace items that arrive defective or damaged.
If you need to exchange an item for the same product, please contact us at [email protected] with your order details and photos of the issue.
4. Non-Returnable Items
Certain types of items cannot be returned, including:
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Items marked as final sale or clearance
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Custom or special-order products
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Items that have been used, assembled, or damaged after delivery
If you’re unsure whether your item qualifies for a return, please contact our support team before initiating the process.
5. Shipping Returns
After you receive return authorization, please ship your item to the address provided by our customer service team.
You are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., defective or incorrect item).
6. Need Help?
If you have any questions about our Refund and Returns Policy, please contact us at:
📧 [email protected]
We’re here to assist you and make your shopping experience with Coleshome as smooth as possible.